LUMÉVA
Cancellation, Returns & Withdrawal Policy
1. Cancellation before shipping
You can ask to cancel an order before it is shipped by contacting lumeva.candles26@gmail.com and quoting your order number.
For standard products, cancellation requests made before shipping are accepted unless there is a lawful impediment.
For clearly personalised products, the possibility of contractual cancellation is considered based on the production stage, the specific agreement and applicable law.
The exemption from the right of withdrawal does not apply indiscriminately to every product supplied to order.
2. Right of withdrawal
For distance contracts covered by law, the consumer has the right to withdraw within 14 calendar days of receiving the product, without giving any reason.
To exercise the right of withdrawal, inform us with a clear statement sent to lumeva.candles26@gmail.com before the statutory deadline expires.
You may use the model withdrawal form at the end of this page, but it is not mandatory.
3. Personalised products
The right of withdrawal may not apply to goods made to the consumer’s specifications or that are clearly personalised, under the conditions set by law.
For example, a candle with a specially printed personal name or message may fall under this exemption, provided the legal criteria are met.
Simply choosing an available scent or standard packaging does not automatically mean losing the right of withdrawal.
Where a legal exemption applies, it is clearly stated on the product page and before the purchase is completed.
4. Returning products
Once you have notified us of your withdrawal, you must return the products without undue delay and no later than 14 days from that notification.
Returns address: LUMÉVA Navarinou 18 Nikaia, 18451 Greece
In the case of a lawful withdrawal due to a change of mind, the direct cost of returning the goods is borne by the consumer, provided they were informed of this before the purchase.
The consumer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
5. Refunds
Following a lawful withdrawal, we refund the amounts provided by law, including the original standard delivery costs where required, without undue delay and within the statutory 14 days from being informed.
We may withhold the refund until we have received the products back or you have supplied evidence of having sent them back, whichever is earlier, where this is permitted.
Refunds are normally made using the same means of payment, unless expressly agreed otherwise and at no additional cost to the consumer.
6. Faulty or incorrect products
If you receive a product that is faulty, damaged or different from what was agreed, contact us at lumeva.candles26@gmail.com describing the problem.
Photographs can help us assist you more quickly, but they are not an exclusive condition for exercising your statutory rights.
All consumer rights for non-conformity apply, including the applicable two-year legal guarantee.
Where the business is obliged to cover a return or replacement due to a defect or non-conformity, the consumer does not bear the related necessary costs.
7. Model withdrawal form
To: LUMÉVA Email: lumeva.candles26@gmail.com
I hereby give notice that I withdraw from the contract of sale of the following goods:
Products: ____________________ Order number: ____________________ Order date: ____________________ Date received: ____________________ Full name: ____________________ Address: ____________________ Date of notice: ____________________
A signature is required only when the form is submitted on paper.