LUMÉVA
Terms of Use & Purchase
1. General
The website lumevacandles.gr is the LUMÉVA online shop and offers scented candles, wax melts, personalised products and gift items for sale.
Browsing the website and making purchases are governed by these terms and by applicable Greek and European law.
The business details are listed on the “Business Information & Contact” page.
2. Products
We make every effort to keep descriptions, photographs, prices and availability information accurate and up to date.
Because of differences between screens or in the characteristics of materials, there may be slight visual variations that do not affect the agreed identity or the essential characteristics of the product.
The safe-use instructions accompanying candles and wax melts must be read and followed.
3. Prices
All prices are shown in euros (€) and include the applicable VAT.
Shipping costs and any lawful additional charges are clearly shown before the order is completed.
Any discounts apply in accordance with the terms of the relevant offer.
4. Orders
The customer selects the products and the desired personalisation options and enters the details needed to complete the order.
Before final submission, the products, quantities, personalisations, selected delivery, payment method and final amount are displayed.
After successful submission, the customer receives an order number and a related email update, provided that the email service has been activated and verified.
The order email is not a tax receipt.
Acceptance and fulfilment of the order are subject to actual availability, payment confirmation where required and applicable law. Any inability to fulfil an order is communicated to the customer without undue delay.
5. Personalised products
The customer is responsible for the accuracy of the personalisation details they enter, such as names, messages or special instructions.
If an error is discovered after the order has been submitted, the customer should contact us immediately.
Corrections depend on the processing stage of the order and the rights provided by law.
The specific withdrawal rules are described in the Returns Policy.
6. Payments
The available payment methods are those shown as working at checkout.
Intended payment methods:
- Debit or credit card via Stripe.
- IRIS Commerce via an approved provider, once activated.
- Bank transfer.
- Cash on delivery via ACS, only where permitted by the checkout conditions.
Cash on delivery is not offered via BOX NOW.
7. Preparation and delivery
The usual estimated order preparation time is 2–5 working days.
This time does not include transport by the courier company.
In the event of a material delay, we will inform the customer and their statutory rights apply.
8. Cancellations and returns
Cancellations, withdrawal, returns and non-conforming products are governed by the Returns Policy and applicable law.
9. Intellectual property
The original photographs, texts, logo and other LUMÉVA content are protected to the extent provided by law, without prejudice to third-party rights.
10. Complaints and disputes
For any complaint you can contact lumeva.candles26@gmail.com.
We aim for out-of-court and amicable resolution of disputes, without limiting the consumer’s right to turn to the competent authorities or courts.
Greek law applies, without prejudice to mandatory consumer protection provisions.