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LUMÉVA
EL/EN

LUMÉVA

Shipping & Payment Policy

Shipping

LUMÉVA ships exclusively within Greece.

The available delivery companies are:

  • ACS Courier.
  • BOX NOW, with collection from an available locker.

The availability of each service depends on its technical activation and on coverage of the delivery area.

Shipping charges

  • Standard shipping charge: €3.00.
  • Free shipping for a product value strictly greater than €100.00, after discounts are applied.
  • For a product value of exactly €100.00, the standard shipping charge applies.

The cash-on-delivery fee is not counted in the product value that determines the free-shipping threshold.

Preparation

Preparation of all orders takes an estimated 2–5 working days.

Transport time is additional and depends on the courier company and the destination.

Payments

Card: payment through the secure provider Stripe.

IRIS: available only after the official IRIS Commerce integration has been activated.

Bank transfer: the transfer details are provided through the secure checkout or the official order instructions. Fulfilment of the order depends on confirmation of payment, according to the instructions shown.

Cash on delivery: available only with ACS, for a product value after discounts of up to and including €20.00, with an additional charge of €2.90.

Cash on delivery is not supported with BOX NOW.

Tracking

Once the order has been shipped and a genuine tracking number has been created by the courier, the customer can be informed of its progress.

If a delivery is not possible, we will contact the customer to arrange a lawful and appropriate solution.